Shipping & Return Policy

Last Updated: August 3, 2026

Thank you for shopping with ZentroKart. Please read our Shipping & Return Policy carefully before placing an order.

Shipping Policy

All orders are processed after successful order confirmation.
Once your order has been accepted, it will be prepared for dispatch as quickly as possible.

Orders are typically delivered within 7 to 15 business days after the order has been accepted.
Delivery times may vary depending on your location, courier availability, public holidays, weather conditions, or other unforeseen circumstances.

Once your order has been shipped, you may receive tracking information (where available) to monitor the delivery status of your package.

At ZentroKart, customer satisfaction is important to us. However, returns are accepted only under the conditions outlined below.

A return request will be accepted only if:

The request is submitted within 48 hours of the product being delivered.
The product has arrived damaged or defective.
The product is unused and returned in its original packaging, where reasonably possible.
The customer provides clear and genuine proof of the damage or defect in the form of photos and an unedited video.

Returns will not be accepted for reasons including, but not limited to:

Please review product descriptions, specifications, and size information carefully before placing your order.

To request a return:

If the return is approved, further return instructions will be provided.

Once the returned item has been received and inspected, and your return is approved:

Your refund will be processed to the original payment method.
Refunds typically take 3 to 7 business days to appear in your account after approval. Processing times may vary depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless required by applicable law or if the return is due to our error.

ZentroKart reserves the right to reject return or refund requests that do not meet the conditions outlined in this policy.
Fraudulent or misleading return claims may result in rejection of the request.
By placing an order with ZentroKart, you acknowledge that you have read and agreed to this Shipping & Return Policy.